170 Pine St.

Williamsport, PA 17701

570-326-1111

 

Aquarius Pool Services Subscription Terms and Conditions

  1. Introduction

These Terms and Conditions govern the subscription services provided by Aquarius Pool Services (hereinafter referred to as “Aquarius”) to its customers. By subscribing to our services, customers agree to be bound by these terms and any amendments thereto.

  1. Service Description

Aquarius offers three tiers of subscription services: Basic, Standard, and Premium. Each tier includes specific services detailed below, aimed at maintaining the quality and safety of the customer’s pool through professional chemical analysis and maintenance.

  1. Basic Subscription
  • Services Provided: Bi-weekly professional chemical analysis. Recommendations for water testing and chemical application are provided, but Aquarius is not responsible for the storage or application of chemicals.
  • Chemical Delivery: Chemicals ordered through Aquarius are delivered at no extra charge during the next scheduled visit, with costs billed additionally.
  1. Standard Subscription
  • Services Provided: Weekly professional chemical analysis and application of maintenance/balancing chemicals. Ancillary chemicals require customer approval before application.
  • Chemical Responsibilities: Aquarius is not responsible for the storage of chemicals at the customer’s premises.
  1. Premium Subscription
  • Services Provided: Includes all Standard services plus general cleaning tasks such as vacuuming, skimming, and brushing of the pool’s walls and floor.
  1. Payment Terms
  • Billing: Services are billed as an annual subscription, invoiced monthly. Customers must keep a valid credit card on file.
  • Renewal: Subscriptions auto-renew annually unless cancelled. If cancelled before full payment, the remaining balance will be charged to the customer’s card.
  1. Winter Watch Program
  • Duration: Runs from November through March, focusing on identifying potential issues during winter months.
  • Notification: Customers will be alerted to any detected problem
  1. Change in Subscription 

Subscription customers may change to a higher tier anytime throughout their membership, with changes effective the following month. If a customer wishes to downgrade their subscription tier, changes would be effective at time of annual renewal.

 

  1. Exclusions

Some services or chemical applications may be excluded or subject to additional charges. These will be communicated to the customer as applicable.

  1. Liability

Aquarius is not liable for improper storage or application of chemicals by the customer or for issues arising from recommended chemicals not provided by Aquarius.

  1. Cancellation

Customers may cancel their subscription by notifying Aquarius in writing. Terms regarding cancellation fees and the balance due are outlined in section 3.

  1. Agreement Modification

Aquarius reserves the right to modify these terms, with changes effective upon notice to customers.

  1. Governing Law

These terms are governed by the laws of the jurisdiction in which Aquarius operates, without regard to its conflict of laws principles.

  1. Chemical Definitions and Usage

To ensure clarity and transparency in our services, below are definitions and intended uses of chemicals as part of Aquarius Pool Services’ maintenance programs. These chemicals are crucial for maintaining water quality and safety in your pool.

  1. Weekly Maintenance Chemicals
  1. Chlorine/Salt: Used to sanitize the pool by eliminating bacteria and algae. Chlorine is applied in traditional pools, while salt is used in saltwater pools to generate chlorine.
  2. Weekly Algicide: Prevents algae growth by killing existing algae and inhibiting new growth.
  3. Weekly Clarifier: Helps to coagulate and remove fine particles in the water, improving water clarity.
  1. Balancers

Balancing chemicals are essential to maintaining the proper pH, alkalinity, and hardness of pool water, preventing equipment corrosion and discomfort to swimmers.

  1. Alkalinity Increaser: Stabilizes the pH level by maintaining proper alkalinity.
  2. pH Up (Sodium Carbonate): Raises the pH level of the pool water.
  3. pH Down (Sodium Bisulfate): Lowers the pH level of the pool water.
  4. Calcium Hardness Increaser: Increases the calcium level to prevent plaster damage.
  5. Cyanuric Acid (CYA)/Stabilizer: Protects chlorine from degradation due to sunlight.
  1. Ancillary Chemicals

These include specialized treatments for specific conditions or additional maintenance needs not covered under regular maintenance.

  1. Surface Cleaners: For cleaning pool walls and waterline tiles.
  2. Phosphate Remover: Reduces phosphate levels, which can contribute to algae growth.
  3. Filter Cleaners: Used to clean the pool’s filtration system, ensuring efficient operation.
  4. Liquid Solar Cover: Minimizes water evaporation and heat loss.
  5. Stain & Scale: Minimizes scaling in salt water pools

Note: The application of maintenance and balancing chemicals is included in our service, based on the professional analysis. Ancillary chemicals are applied only with customer approval and may incur additional charges.

 

Customer Agreement and Signature

By signing below, I, [Customer Name], acknowledge and agree to the Terms and Conditions provided by Aquarius Pool Services for the subscription services selected. I confirm that I have read and understood these terms in their entirety, including the service descriptions, payment terms, chemical definitions, and all other provisions related to the subscription services I am receiving.

I understand that this agreement constitutes a binding contract between myself and Aquarius Pool Services and that my subscription services will be governed by the terms outlined in this document. I acknowledge my responsibility to maintain a valid credit card on file and my liability for any charges as described in the Payment Terms section.

I am aware that my subscription will automatically renew according to the terms specified, and I accept the conditions under which I may cancel my subscription. I understand that any modifications to these terms will be communicated by Aquarius Pool Services and will take effect upon my receipt of such notice.

Customer Information:

  • Name: ___________________________________________
  • Address: __________________________________________
  • Phone Number: ____________________________________
  • Email: ____________________________________________

Subscription Tier Selected:

  • Basic
  • Standard
  • Premium

Signature: ______________________________________

Date: ___________________________________________

Please retain a copy of this agreement for your records. Aquarius Pool Services is committed to providing you with high-quality pool maintenance and appreciates your business. If you have any questions or need further clarification on any of the terms and conditions, please do not hesitate to contact us.

***By checking the box on subscription checkout page you agree to these terms with a digital signature